What is changing in WhatsApp?
You’ll be able to talk to more businesses on WhatsApp to get things done faster compared to phone or email. This is completely optional.Every day, millions of people use WhatsApp to communicate with businesses, large and small. You can message businesses to ask questions, make purchases, and get information. It's your choice whether you chat with a business on WhatsApp, and you can block or remove them from your contact list.
Bigger businesses, like an airline or retailer, might hear from thousands of customers at a time - asking for information on a flight, or trying to track their order. To make sure they can respond quickly, these businesses may use Facebook as a technology provider to manage some of the responses on their behalf. We will clearly label chats to make you aware when that happens.
We’re providing further clarity about how we collect, share, and use data.
The changes to our Privacy Policy provide you with more detail on how we manage your information. We have added more detail to certain sections of our Privacy Policy and added new sections. We have also simplified the layout of the Privacy Policy and made it easier for users to navigate.
What is not changing?
The privacy and security of your personal chats with family and friends will never change.
Neither WhatsApp nor Facebook can see the content you share with family and friends, which includes your personal messages and calls, the attachments you share, or the location you send. We do not keep logs of who everyone is messaging or calling, and WhatsApp does not share your contacts with Facebook.
You are in control. It’s up to you whether or not you share your number with a business and you can block a business at any time.
WhatsApp will not give your number to a business, and our policies prohibit businesses from contacting you on WhatsApp without first receiving your approval to do so.
Your acceptance of the new Terms of Service does not expand WhatsApp’s ability to share user data with its parent company Facebook.
(WhatsApp FAQ)